Frequently asked questions from users.
Frequently asked questions about WERTYZ.
Where can I get a tax document?
You can find the tax document directly in the WERTYZ app. If you purchase via the website without using the app, the document is sent to the email address provided at purchase. If you can't find it, contact support.
What if the payment didn't go through?
First check your online banking — whether online payments are enabled, whether the 3D Secure authorization was completed successfully, and whether you have sufficient funds in your account. If everything is fine and the payment still didn't go through, contact support.
Do I need the app?
No. You can purchase services through the WERTYZ app or via the website, without needing to install the app.
Who should I contact for a complaint?
For a complaint about a purchased service, you need to contact its provider directly. EM CARD acts only as a sales intermediary and does not decide on the acceptance of complaints.
Didn't find the answer you were looking for? We'd be happy to help — contact support.